Terms & Conditions

 

Delivery

We process orders placed before 2pm the same day (3pm for Next day delivery orders). UK times, Mon-Fri, excluding public holidays, Should your order not meet the same day dispatch cut off it will be dispatched the following working day, In exceptional circumstances this may be extended by another day, however we will endeavour to notify you.

UK standard delivery usually takes 2-4 working days from dispatch. Next Day UK delivery should arrive the next working day after dispatch (excluding weekends and public holidays) and will require a signature, If a next day service is chosen and the delivery is not processed the next working day your full delivery costs will be refunded to you within 14 days. Please notify us as soon as possible so we can submit a claim with the carrier for you.

Approximately 93% of UK orders arrive within 2-3 days. However we state 2-4 working days as a guide and this cannot be guaranteed. Please allow up to 14 days for standard delivery. Refunds and exchanges shall not be issued until 14 days has lapsed, although we can assist with communications with the carrier after 7 days. Please let us know if your item has not arrived within 30 days.

Should your item not arrive you may be asked to contact your neighbours and local sorting and delivery office to ensure your order is not being held there. It is not unusual for a delivery to be returned without notification to the sorting office if a delivery fails. Details of missing orders may be passed to the carrier and police for investigation.

Delivery outside the UK usually takes 5-14 days, however please allow up to 30 days. Refunds shall not be issued until 30 days has lapsed. Please let us know if your item has not arrived within 37 days.

Please allow longer delivery times during busy postal periods such as Christmas and Easter.

Please ensure you enter the correct delivery address, should a parcel be returned to us and needs to be re-sent you will have to cover P&P costs. Should you prefer a refund in these circumstances a refund will be issued excluding P&P cost.

If you provide a delivery address with incorrect or incomplete details that causes the item to not be delivered to the desired destination, we will not issue a refund, provide any compensation, or resend the goods without further payment. If your order is returned to us in this situation, we will inform you and follow up shortly after with an invoice for re-delivery. It is your responsibility to ensure this is paid promptly to enable us to dispatch your item again. We are not able to chase payments for re-delivery in this situation.

Instructions left for the delivery service such as ‘leave with neighbour’ or ‘ leave in porch’ will not be acknowledged by the delivery service, as any claim for compensation would be void if your item was stolen in such circumstances, As such the delivery service we use is not able to follow such instructions.

Orders outside Europe may incur customs charges from the destination, this is beyond our control and you are entirely responsible for these.

Payment

Orders confirmed with no payment received will receive an email reminder with a payment link. If payment remains outstanding the order will be cancelled after 24 hours.

Our payment process is securely hosted by Paypal so your debit/credit card details are safe. Our checkout is also protected by SSL certification. Orders are confirmed by e-mail.

Out of Stock Items

Due to high demand occasionally some sizes or colours may be out of stock for a short time. In the event of this we will notify you as soon as possible by e-mail.

General Information

All prices quoted are in pound sterling.

All Goods are offered for sale subject to availability and subject to our acceptance of the order, Following payment you will receive an email copy of your order details, this is not an acceptance of your order, Baby Batiks Ltd. reserves the right to reject any order without the obligation to assign any reason for so doing, Order acceptance and the formation of a contract between you and us will take place on the dispatch to you of the products ordered, This will be confirmed to you by way of a dispatch email.

Baby Batiks has a duty to supply goods that comply with the contract made between Baby Batiks and you as a paying customer. Every effort has been taken to describe and show all products as accurately as possible. However due to differences in colour palettes between the web and clothing dyes we cannot guarantee an exact colour match.

All sizes and measurements are as accurate as possible; although slight variations in sizing may occur.

Returns and Exchanges

Return the item within 14 days of receipt, unworn with tags still attached and in its original condition.

Please enclose a note with the order number and email address, telling us the reason you are returning it. State whether you would like a refund or exchange.

If the value exceeds £20.00 we suggest that all returns are sent to us by Recorded Delivery or insured post if outside the UK as we cannot be held responsible for any items lost in the post and refunds/exchanges will not be made if it is lost, Please ensure you ask the postal service for proof of posting and keep this safe, this will entitle you to a reimbursement via the postal service for the item should it be lost.

Returns are sent at your own expense but we will send exchanged items free of P&P.

On receipt and on satisfaction that the item has not been worn, you will receive a refund within 7-14 days of us receiving your return, Refunds can only be made via the original payment method and the additional cost for using a delivery method other than standard will not be refunded.

You may instead choose to use the cancellation form attached to your order confirmation.  If you use this option, we will send you an acknowledgement of receipt by email.

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you, is in physical possession of the goods.

To exercise the right to cancel, you must inform Baby Batiks Ltd. of your decision to cancel this contract by a clear statement (e.g. letter sent by post or e-mail).

To exercise your cancellation deadline, it is sufficient for you to send communication concerning your exercise of the right to cancel before the cancellation period has expired.

If you cancel this contract, we will refund all payments received from you, including the cost of delivery (except for the additional costs arising if you chose a type of delivery other than standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied; or
(b) If earlier 14 days after the day you provide evidence that you have returned the item.
We will refund you using the same means of payment as you used for the initial transaction, in any event, you will not incur any fees as a result of the reimbursement. We may withhold refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. This deadline is met if you send the goods back before the period of 14 days has expired. You must bear the cost of returning the goods.

Website usage terms and conditions

Welcome to Baby Batiks’ website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Baby Batiks’ relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Baby Batiks’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.